Apple opens replacement program for 3rd generation Apple TVs with WiFi connectivity issues

by tomek on April 16, 2013


9to5Mac reports that Apple has informed its official retail stores, authorized resellers and Apple Care employees that a small number of 3rd generation Apple TVs have WiFi issues:

Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues:

  • Cannot locate network
  • Unable to join network
  • Dropped or intermittent connection

Apple or an Apple Authorized Service Provider (AASP) will replace affected products up to two years from the original date of purchase free of charge.

If your Apple TV 3 is having WiFi connectivity issues, start with completing the following troubleshooting steps to help isolate the issue:

If the symptoms persist after troubleshooting, Apple will replace your Apple TV free of charge if its serial number is within the the specified serial number range:

• The last four letters of the serial number must be DRHN
• The third and fourth alphanumeric characters of the serial number must contain one of these pairs

• H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HM, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, J9

Update: MacRumors reports:

According to several readers, Apple has acknowledged that it initially erred in referring to the character pairs appearing the third and fourth positions of the serial number. The listed pairs would actually occur in the fourth and fifth positions.

Source & image: 9to5Mac

  • JonBOY26

    Hmmm, my Apple TV3 satisfies both the serial number requirements. My units serial number ends in DRHN and the 4rd and 5th letters are ‘HC’. I don’t use it very much, so now I’m trying to recall whether I’ve had wifi related issues with it in the past.

  • Marlan45

    I do have 2 of those units….

  • Brett Harris

    Thanks for this post. I spent all day yesterday trying to setup a “once working” ATV with connectivity issues.

    The damn thing had my head spinning because you could go through the process (entering in emails and wifi SSID’s and passwords is fun with the remote ;(!)…! and nothing would work…then 10 minutes later BINGO – we’re all systems go.

    Then it would drop again. Tried restoring from iTunes – sometimes it would show in the Devices list, sometimes it wouldn’t. Finally did a full restore (4 hour download), tried to use Apple Configurator but that decided that there wasn’t an iOS on the ATV so it did another 4 hour download

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